Why Buying Online is Safe

1. Secure Payment Methods:
   • We use industry-standard encryption (SSL) to protect your payment information during transactions. This ensures that your credit card details or other payment information remain confidential and secure.
2. Trusted Platforms:
   • Shopping on established and reputable websites like ours minimizes the risk of fraud. We prioritize your safety and have measures in place to protect against unauthorized access and cyber threats.
3. Privacy Protection:
   • Your personal information is kept private and is only used to process your order and improve your shopping experience. We adhere to strict privacy policies to ensure your data is safe.
4. Clear Return Policies:
   • Our transparent return and refund policies give you peace of mind. If something isn’t right with your purchase, you can return it without hassle.
5. Order Tracking:
   • After placing your order, you can easily track your shipment online, so you know exactly when it will arrive.

Tips for Safe Online Shopping:

1. Use Strong Passwords:
   • Create a strong, unique password for your account that combines letters, numbers, and symbols.
2. Look for HTTPS:
   • Always check that the website URL starts with "https://" before entering any personal or payment information. The "s" stands for "secure."
3. Beware of Phishing Scams:
   • Be cautious of emails or messages asking for personal information. Always ensure you’re on the official website before entering any details.
4. Monitor Your Accounts:
   • Keep an eye on your bank or credit card statements for any unauthorized charges. Report any suspicious activity immediately.
5. Use Secure Connections:
   • Avoid making purchases over public Wi-Fi networks. Instead, use a secure, private internet connection.

How to Cancel or Change Your Order

1. Contact Us Promptly:
   • If you need to cancel or change your order, contact our customer service team as soon as possible.
   • Provide your order number and details of the changes you’d like to make.
   • You can reach us by phone, email, or through our website’s contact form.
2. Cancellation or Change Before Shipment:
   • If your order hasn’t been shipped yet, we can usually cancel or modify it without any issues.
   • Changes may include updating the shipping address, modifying the items in your order, or canceling the order entirely.
3. After Shipment:
   • If your order has already been shipped, cancellation may not be possible. In this case, you can follow our return process once the package arrives.
4. Refunds:
   • If your order is successfully canceled, we will process a refund to your original payment method. Refunds typically take 7-10 business days to appear on your statement.
5. Special Orders or Custom Products:
   • Please note that special orders or custom products may not be eligible for cancellation or changes once production has begun.
6. Order Changes:
   • If you want to add items to your order, you may need to place a new order, as we might not be able to modify the original order.

Guest Checkout:

• You can place an order as a guest without creating an account.
• Simply add items to your cart, proceed to checkout, and provide the necessary shipping and payment information.
• You'll still receive an order confirmation and shipping updates via email.

Benefits of Creating an Account:

1. Faster Checkout:
   • Save your shipping and payment information for quicker future purchases.
2. Order Tracking:
   • Easily track your orders and view your order history in one place.
3. Exclusive Offers:
   • Receive updates on special promotions, discounts, and new product releases.
4. Wish List:
   • Save items to your wish list for future purchases.

Creating an account is quick and easy, but it’s entirely optional. Whether you choose to check out as a guest or create an account, we’re here to ensure a smooth shopping experience!

How to Track Your Order

1. Order Confirmation:
   • After placing your order, you should receive an order confirmation email. This email will include your order number and a summary of your purchase.
2. Shipping Notification:
   • Once your order is shipped, you’ll receive a shipping notification email. This email will contain the tracking number and a link to the carrier’s website, where you can track your package in real-time.
3. Visit Our Website:
   • Go to the iriszo.com website and log in to your account.
   • Navigate to the "Order History" or "My Orders" section.
   • Find the order you want to track and click on the "Track Order" link.
4. Enter Tracking Number:
   • If you have the tracking number, you can also visit the carrier’s website (e.g., UPS, FedEx, DHL, etc.).
   • Enter the tracking number in the appropriate field on the carrier’s tracking page to view the status of your shipment.
5. Contact Us:
   • If you didn’t receive a tracking number or if you need further assistance, feel free to contact our customer service team by phone or email. Provide your order number, and we’ll assist you with tracking your order.

Common Order Statuses:

• Processing: Your order has been received and is being prepared for shipment.
• Shipped: Your order has left our warehouse and is on its way to you.
• Out for Delivery: The package is on the delivery truck and will arrive soon.
• Delivered: Your package has been delivered to the specified address.

How to Return a Product at Iris Computers

1. Eligibility Check:
   • Ensure that the product is within the return window (typically 14-30 days from the purchase date).
   • The product must be in its original condition, with all packaging, accessories, and documentation included.
   • Items that have been damaged or show signs of wear may not be eligible for a return.
2. Proof of Purchase:
   • Bring your original receipt or proof of purchase. If you purchased online, you might need to provide the order number.
3. Visit the Store or Contact Us:
   • Visit our store with the product and proof of purchase.
   • Alternatively, if you purchased online or can't visit the store, contact our customer service team by phone or email to initiate the return process.
4. Return Authorization:
   • If approved, our team will issue a Return Authorization (RA) number.
   • For online returns, we may provide a return shipping label.
5. Return the Product:
   • If returning in-store, hand the product and RA number to our staff.
   • If returning by mail, securely pack the product, attach the return shipping label, and drop it off at your nearest courier location.
6. Refund Process:
   • Once we receive and inspect the product, we’ll process your refund.
   • Refunds are usually credited to the original payment method within 7-10 business days.
7. Exchange Option:
   • If you prefer, you can exchange the product for another item of equal or lesser value, or pay the difference for a higher-priced item.